Freezill

Privacy Policy

Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect the following information:

Personal details such as your name, email address, phone number, shipping address, and billing address.

Order information such as products purchased, payment status, delivery details, and customer support requests.

Technical information such as your IP address, browser type, device information, pages viewed, and how you interact with our website.

Marketing preferences such as whether you have agreed to receive promotional emails or updates from us.

How We Use Your Information

We use your information to:

Process and fulfill your orders.

Provide shipping updates and customer support.

Respond to your questions and requests.

Improve our website, products, and customer experience.

Send marketing emails or promotional messages only where permitted.

Prevent fraud, protect our website, and comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We may share your information with trusted service providers only when necessary, such as payment processors, shipping carriers, website hosting providers, analytics providers, and marketing platforms.

These providers are only allowed to use your information to perform services for us.

Cookies and Tracking

Our website may use cookies and similar technologies to improve site performance, remember your preferences, analyze traffic, and support advertising or remarketing.

You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly.

Email Marketing

With your permission, we may send you emails about new products, offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of internet transmission or electronic storage is completely secure.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or limit the use of your personal information. You may also request to opt out of certain data processing activities.

To make a privacy request, please contact us at:

Email: [Your customer service email]