Returns

We accept returns within [30] days of delivery.

To be eligible for a return, your item must be:

Unused and in its original condition.

In the original packaging.

Complete with all accessories, manuals, and parts included.

Accompanied by proof of purchase, such as an order confirmation or receipt.

Items that are used, damaged by the customer, missing parts, or not in original condition may not be eligible for a refund.

Non-Returnable Items

The following items may not be eligible for return:

Used products.

Items damaged due to misuse, improper storage, or normal wear and tear.

Gift cards.

Final sale or clearance items.

Products returned without prior approval.

How to Start a Return

To request a return, please contact us at:

Email: [Your customer service email]

Please include your order number, name, reason for return, and photos if the item is damaged or defective.

Once your return request is approved, we will provide return instructions. Please do not send items back without contacting us first.

Return Shipping

Unless the item is defective or we made an error with your order, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method. Please allow [5–10 business days] for the refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Damaged or Defective Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within [7] days of delivery.

Please include your order number and clear photos of the issue so we can review and resolve it as quickly as possible.

Exchanges

We may offer exchanges depending on product availability. Please contact us first before sending any item back.

Cancellations

Orders can only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process.